Orders
1. How can I place an order?
- You can place an order by selecting the desired products and adding them to the cart. Once you have completed shopping, click on the cart icon and follow the instructions to complete the purchase.

 

2. Can I change or cancel my order after confirming it?
- Yes, you can modify or cancel your order if the order has not already been handed over to the courier for shipping. Please contact our customer service with your order number for assistance.

 

Shipping
3. What are the shipping times?
- Shipping times vary depending on the destination. Typically, orders are delivered within 3-7 business days. More details can be found on the "Shipping" page which illustrates the delivery times for the various areas.

 

4. Do you offer free shipping?
- Yes, we offer free shipping for orders over €100 for shipments outside Europe, for all deliveries in Europe they are always included in the price. For orders lower than this amount, the standard shipping costs that you will find on the "Shipping" page will be applied.

 

5. Can I track my order?
- Yes, once your order has been shipped, you will receive an email with the tracking number and a link to track your delivery where shipping allows.

 

Payments
6. What payment methods do you accept?
- We accept payments by credit/debit cards (Visa, MasterCard, American Express) and bank transfer.

7. Is it safe to make a payment on your site?
- Yes, we use SSL encryption technologies to ensure that all transactions are safe and secure.

 

Returns and Refunds
8. Can I return a product if I am not satisfied?
- Yes, we accept returns within 30 days of the delivery date, as long as the product is in original condition and has not been worn or washed. Please see our returns policy for further details.

 

9. How can I request a refund?
- To request a refund, contact our customer service and provide your order number. We will provide you with return instructions and your refund will be processed once we receive the product.

 

Products
10. Are your products original?
- Yes, all our products are original Zvykone and come directly from authorized distributors.

11. How can I know my size?
- Consult our size guide available on each product page. If you have further questions, please contact our customer service for assistance.

 

Customer service
12. How can I contact customer service?
- You can contact our customer service via the form used for messages of all kinds including the reviews you find on the "Home" or by writing on Whatsapp with the appropriate button found at the bottom of each page.

 

Promotions and Discount Codes
13. How can I use a discount code?
- Enter the discount code in the "Promotional Code" section during checkout and click "Apply". The discount will automatically be deducted from the order total. When available, you can find these discount codes on our "TikTok" channel, you can find the button at the bottom of each page, follow the page and when there are promotions, follow the instructions.

 

14. Do you offer student discounts?
- Yes, we offer a 10% discount for students. Register with your student email address and you will receive a discount code to use at checkout. To get this discount you must be registered on the TikTok page, you will find the link button at the bottom of each page, contact customer support who will explain how to access this discount.