Shipping
Welcome to our shipping section. Here you will find all the information you need to understand how our orders and shipments are managed.
Order Processing Times
- Order Processing: All orders are processed within 1-2 business days of payment confirmation.
- Business Hours: Orders placed on weekends or holidays will be processed the next business day.
Shipping Methods
We offer several shipping options to meet your needs:
1. Standard Shipping
- Delivery Times: 5-7 working days
- Cost: €5 (Free for orders over €100 in non-European countries and for European countries)
2. Express Shipping
- Delivery Times: 3-5 working days "only in the areas and in the period of the year where it is possible to activate the service".
- Cost: €5
3. International shipping outside Europe
- Delivery Times: 7-14 working days (variable depending on destination).
- Cost: €5 (Free for orders over €100 in non-European countries)
Order Tracking
Once your order has been shipped, as soon as the courier delivers the code, you will receive a confirmation email with the tracking number in the shipment that includes the service.
You can use this number to track the status of your shipment through our tracking portal or directly on the courier's website.
Free Shipping
We offer free shipping on all orders over €100 to non-European countries and within European territory. During checkout, free shipping will automatically be applied to your order if your total exceeds the required threshold or falls within the countries eligible for free shipping.
Customs Information for International Shipments
For orders shipped outside the European Union, customs taxes and import duties may apply. These charges are the responsibility of the recipient and may vary depending on the laws of the destination country. We recommend that you contact your local customs office for further information.
Problems with Shipping
If you experience problems with your shipment, such as delays or tracking difficulties, please do not hesitate to contact our customer service. We are here to help you and will do our best to resolve any issues as quickly as possible.
Contacts
- Whatsapp: you can find the button at the bottom of each page
- By filling out the form used for messages and reviews that you find on the "Home" page
This shipping page provides clear, detailed information to help customers understand shipping processes and know what to expect once they place an order.